The terms governing your use of the Pickar mobile app, website, and delivery platform.
Welcome to Pickar.
Pickar Enterprises Limited ("Pickar", "we", "us", or "our") operates a technology platform that connects users with mobility, delivery, logistics and other on-demand services provided through the Pickar platform.
Our purpose is to make the movement of people, packages and services simpler, more reliable and accessible.
These Terms of Service ("Terms") govern your access to and use of the Pickar mobile application, website, technology platform and related services (collectively, the "Platform").
By creating an account, accessing the Platform, requesting a service, making a booking, or otherwise using Pickar, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree with these Terms, you should not use the Platform.
For purposes of these Terms:
"Account" means the account created by a User to access Pickar.
"Customer" or "User" means an individual or organisation using the Platform to request or purchase a service.
"Rider" means an individual or service provider authorised to provide mobility or delivery services through Pickar.
"Merchant" means a business or organisation using Pickar to facilitate deliveries, logistics or related services.
"Services" means the mobility, delivery, logistics, business and other services made available through the Platform from time to time.
"Booking" means a request submitted by a User for a Service.
"Fare" means the amount payable for a particular Service.
"Platform" means Pickar's applications, websites, software, APIs, systems and related technology.
You may use Pickar only if:
Certain Services may have additional age, identity, licensing or eligibility requirements.
Where a Service requires a minimum age, identification document, licence or other qualification, Pickar may request evidence of eligibility.
You may be required to create an Account to access certain Services.
You agree to:
You are responsible for activities conducted through your Account unless the activity resulted from circumstances outside your reasonable control and was promptly reported to Pickar.
Pickar may require identity verification where reasonably necessary for safety, fraud prevention, legal compliance or service delivery.
Pickar operates a technology platform designed to facilitate connections between Users and available service providers.
Depending on the particular Service, Pickar may:
The precise legal and operational relationship between Pickar and individual Riders or other service providers may vary according to the Service and applicable contractual arrangements.
Nothing in these Terms creates an employment relationship between Pickar and a Rider merely because the Rider uses the Platform.
A Booking request submitted through the Platform does not necessarily constitute acceptance of the Booking.
A Booking becomes confirmed when the Platform indicates that it has been accepted or otherwise confirmed.
Pickar may decline, cancel or modify a Booking where reasonably necessary, including because of:
Where reasonably practicable, Pickar will communicate material cancellations or changes to the User.
When using Pickar to send a package, the User is responsible for:
The User must not use Pickar to transport prohibited, illegal, dangerous or restricted items.
Pickar may refuse or stop a delivery if it reasonably believes the package violates applicable law, presents a safety risk, or breaches these Terms.
Unless expressly permitted by Pickar and applicable law, Users must not use the Platform to transport:
Pickar may publish additional prohibited-item rules within the Platform.
Users remain responsible for the legality and safety of packages they submit.
Pickar may require the User to provide:
Providing false or misleading information may result in additional charges, cancellation, Account suspension or termination.
Where a package materially differs from the information supplied during Booking, Pickar may adjust the Fare or cancel the Booking.
Depending on the Service, delivery may be confirmed through:
Users agree that electronic records generated by the Platform may be used as evidence of the delivery event, subject to applicable law.
The applicable Fare may depend on factors including:
Where practicable, the estimated or applicable Fare will be displayed before the User confirms a Booking.
The User is responsible for paying the Fare displayed or otherwise communicated in accordance with the applicable Service.
Pickar may update its pricing from time to time.
Additional charges may apply where:
Any applicable additional charge should be communicated to the User where reasonably practicable.
Pickar may offer several payment methods, including:
Payments may be processed through third-party payment providers.
By submitting payment information, you authorise Pickar and/or its payment partners to process the applicable payment.
Pickar does not necessarily store complete payment-card information and may rely on third-party payment processors for payment processing and security.
Where a User is entitled to a refund, Pickar may process the refund through the original payment method or another appropriate method.
Refund eligibility may depend on:
Nothing in these Terms is intended to exclude any mandatory consumer rights available under applicable Nigerian law.
Users may cancel Bookings subject to the cancellation rules applicable to the particular Service.
A cancellation fee may apply where:
Pickar will display applicable cancellation rules where reasonably practicable.
Pickar is committed to reliability.
However, transportation and delivery services can be affected by circumstances outside Pickar's reasonable control, including:
Pickar will use reasonable efforts to minimise disruption and communicate material delays.
Users must:
Safety is a fundamental Pickar priority.
Users must follow reasonable safety instructions communicated through the Platform.
Pickar may suspend or restrict an Account where there are credible safety concerns.
Users should promptly report:
Pickar is committed to responsive customer service.
Users may submit complaints through the customer-support channels provided in the Platform.
Complaints may relate to:
Pickar will investigate complaints in accordance with its internal complaint-handling procedures.
Nothing in these Terms prevents a consumer from exercising rights available under applicable Nigerian law or approaching an appropriate regulatory authority.
Pickar may offer Business Accounts and subscription plans.
Business users may receive features such as:
Business subscription terms, pricing, usage limits and benefits will be displayed before purchase.
Pickar may update subscription plans provided that applicable contractual and consumer rights are respected.
Where Pickar offers paid subscriptions:
Unless otherwise stated, subscription fees are separate from individual Service charges.
Pickar may offer:
Promotions may have additional terms.
Pickar may withdraw or suspend a promotion where it reasonably believes that the promotion is being abused, manipulated or used fraudulently.
Users may submit information, reviews, photographs, feedback or other content through the Platform.
You grant Pickar a non-exclusive, worldwide, royalty-free licence to use such content for legitimate business purposes, including operating, improving and promoting the Platform, subject to applicable privacy and intellectual-property laws.
You must not submit content that:
The Platform and its contents, including:
are owned by or licensed to Pickar and are protected by applicable intellectual-property laws.
Except as expressly permitted, Users may not:
the Platform or its underlying technology.
The Platform may integrate with third-party services, including:
Third-party services may be governed by their own terms and privacy policies.
Pickar will use reasonable care when selecting service providers and will manage third-party processing in accordance with applicable data-protection requirements.
Pickar may suspend or terminate an Account where reasonably necessary, including where a User:
Where appropriate, Pickar will provide notice and an opportunity to resolve the issue.
Nothing prevents immediate action where necessary to protect safety, prevent fraud, comply with law or protect the Platform.
Pickar processes personal information in accordance with its Privacy Policy.
The Privacy Policy explains:
By using Pickar, you acknowledge that your personal information will be processed in accordance with the Privacy Policy.
Certain Pickar features require access to location information.
Location information may be used to:
Users may control certain location permissions through their device settings, although disabling location access may prevent some features from functioning.
Pickar will use reasonable efforts to provide reliable services.
However, to the maximum extent permitted by applicable law, Pickar does not guarantee that:
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under Nigerian law.
To the maximum extent permitted by applicable law, Pickar shall not be liable for losses arising solely from:
Nothing in these Terms limits liability for matters that cannot legally be limited, including liability arising from applicable consumer-protection or other mandatory laws.
To the extent permitted by law, a User may be responsible for losses, claims or expenses suffered by Pickar as a result of the User's:
This clause does not remove any mandatory legal rights available to consumers.
Pickar may update these Terms from time to time.
Where changes materially affect Users, Pickar will provide reasonable notice through the Platform or another appropriate communication channel.
The updated Terms will state the effective date.
Continued use of the Platform after the effective date may constitute acceptance of the updated Terms where permitted by law.
These Terms shall be governed by the laws of the Federal Republic of Nigeria.
Nothing in these Terms prevents a consumer from exercising any mandatory statutory right or remedy available under applicable law.
Pickar encourages Users to contact customer support first so that complaints can be investigated and resolved promptly.
Where a dispute cannot be resolved through customer support, the parties may pursue mediation or other appropriate dispute-resolution mechanisms.
Nothing in this clause prevents a User from exercising a statutory right to approach a competent court or regulatory authority.
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.
These Terms, together with the Privacy Policy and any Service-specific terms presented to the User, constitute the agreement governing use of the Platform, subject to applicable law.
For questions, complaints or requests relating to these Terms:
Pickar Enterprises Limited
Address: 24 Promiseland Road, So Easy Bustop, Ayobo, Lagos, Nigeria
Email: support@usepickar.com
Website: www.usepickar.com